Shipping policy
Last updated: May 2026
Thank you for shopping with us! Please read our shipping policy carefully to understand how and when your order will be delivered.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is processed and shipped, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update.
Domestic Shipping (Within the U.S.)
Shipping rates are calculated at checkout based on the weight of your order and your delivery address. Available domestic shipping options include:
Standard Shipping
• Estimated delivery: 5–8 business days
• Rate calculated by weight and destination at checkout
Expedited Shipping
• Estimated delivery: 2–3 business days
• Rate calculated by weight and destination at checkout
Overnight / Express Shipping
• Estimated delivery: 1 business day (orders must be placed before 12 PM EST)
• Rate calculated by weight and destination at checkout
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high order volumes.
International Shipping
We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and the weight of your order.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of the item or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Lost, Damaged, or Stolen Packages
Once a package has been handed to the carrier, we are not responsible for lost, stolen, or damaged packages. However, we will do our best to help you resolve the issue.
• If your package is lost in transit, please contact us within 30 days of the estimated delivery date.
• If your package arrives damaged, please take photos immediately and contact us within 7 days of delivery.
• For stolen packages, we recommend filing a claim with the carrier and/or your local post office.
Returns & Exchanges
If you are not satisfied with your order, please refer to our Return Policy for instructions on how to initiate a return or exchange. Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to our support team:
Email: sirenaofficial2000@gmail.com
Hours: Monday–Friday, 9 AM – 5 PM EST
We aim to respond to all inquiries within 1–2 business days.